There are currently more than 11 000 SaaS companies operating around the world. To help you choose the one best suited to your business, we’ve listed some of the best B2B SaaS companies that offer outstanding services.
DocuSign
Service: Electronic agreement management
DocuSign is the most advanced electronic signature platform on the market. It enables more than 250 000 companies and over 100 million users to send, sign, and manage digital agreements anytime, on any device, with trust and confidence.
DocuSign eSignature complies with the EU eIDAS Regulation and the US ESIGN Act and UETA. The platform automatically creates and saves a reliable audit trail for every agreement.
Pros
- Makes it easy to create and send documents to clients
- Fields are easy to add and customize
- Various templates for repeatable processes
- Automatic reminders and deadlines
Cons
- Relatively expensive
DocuSign eSignature eliminates tedious manual tasks and improves convenience for businesses and consumers. It replaces the hassle of drafting, scanning, faxing, and printing lengthy documents. It also saves an average of 36 dollars per agreement by minimizing overhead costs and increasing employee productivity.
According to the company's official website, up to 44% of contracts are completed in less than 15 minutes, and 80% in less than a day.
DocuSign also enables companies to analyze signers’ behavior and gain useful insights. For example, a visual dashboard makes it easy to see whether signers are more likely to drop off on a desktop or mobile device.
Slack
Service: Business communication platform
Slack is a collaboration hub that connects you with the people and tools you need to get work done. It offers more than 2500 apps and a robust API to streamline workflows and automate tedious tasks.
It includes many IRC-style features, such as direct messaging, persistent chat organized by topic, and private groups.
The main reason for Slack's success is its “channels.” You can create a channel for each of your projects, add team members to it, and have a meaningful conversation. When you work in channels, your files and conversations become a searchable archive that gets more useful over time.
Pros
- Extensive customization options
- Offers great features even with a free account
- Lets you streamline and automate routine tasks
- Integrates with thousands of collaboration and office tools
Cons
- Video call quality could be improved
Overall, it’s a great platform for speeding up communication with agencies, vendors, clients, and team members. You can also connect Slack to other popular services, such as Office 365, Google Drive, and more than 2 200 others.
From Fortune 100 companies to corner shops, millions of people use Slack to unify their systems and move their businesses forward.
Salesforce
Service: Analytics and customer relationship management platform
Salesforce is a San Francisco-based provider of SaaS solutions for cloud computing and social networking. It helps businesses of all sizes increase revenue, automate tasks, and make better-informed decisions for a better future.
Among its cloud platforms and applications, the company is best known for its customer relationship management (CRM) products, which include Service Cloud, Sales Cloud, Commerce Cloud, Marketing Cloud, and Experience Cloud.
Pros
- Easy to use and implement
- Integrates with hundreds of third-party tools
- Easy access for all users from mobile devices and the web
- Excellent search functionality
Cons
- The interface sometimes gets a little sluggish when working with multiple tabs.
What makes Salesforce unique is that it brings your sales, service, marketing, and IT departments together with shared, clear data on one integrated CRM platform. With a detailed view of every customer, your team can offer a personalized customer experience that strengthens relationships.
Salesforce also partners with companies such as Accenture and IBM to better integrate their cloud services. In 2020, they acquired Slack for 27,2 billion dollars.
From small firms to Fortune 500 companies, more than 150 000 companies use Salesforce CRM to grow and manage their customer base. Spotify, US Bank, Toyota, and Amazon Web Services are among its major customers.
Xero
Service: Cloud accounting software
Xero is a cloud-based accounting system that gives business owners instant insight into their financial position and connects them with trusted advisors.
The platform lets small business owners work with their accountants, bookkeepers, or employees and share information in real time. Employees can submit expenses, send invoices, and manage leave, even if they’re on opposite sides of the world.
Pros
- Excellent dashboard — very user-friendly and intuitive
- Thorough reconciliation tools
- Easily integrates with other apps
- Variety of custom reports
Cons
- Extra charge for additional customization
You can also connect your bank to Xero to receive automatic bank feeds. These feeds provide an accurate, up-to-date picture of your business finances. What’s more, Xero has impressive integration capabilities with more than 1000 apps, expanding the platform’s functionality.
Overall, the company does a great job of combining a modern user interface with a vast array of accounting features and functionality.
Shopify
Service: Online store
Shopify is a leading multichannel commerce platform built for small and medium-sized businesses. It provides a wide range of tools that merchants can use to sell both physical and digital products.
Merchants can create and manage their own online store across multiple sales channels, including mobile devices, the web, social media, and marketplaces. Everything in the online store can be customized to meet brand requirements.
With Live View, merchants can monitor store activity in real time. It captures and displays customer behavior throughout the checkout process.
Pros
- Easy to set up
- Huge number of apps and extensions
- No annual revenue limits
- No product or disk space limits
- Reliable customer experience
Cons
- Transaction fees apply if you don't use Shopify Payments
Overall, the Shopify platform makes enterprise-level technology accessible to businesses of any size. It’s designed for scalability and reliability.
More than 1,7 billion companies in 175 countries use Shopify to sell their products. According to Builtwith, 1,59 million websites run on the Shopify platform. Most domains are registered in the US (71,27%), followed by the UK, Australia, and Canada.
Dropbox
Service: Personal cloud storage and file synchronization
Dropbox is more than just a file storage platform. It’s an intelligent workspace where teams can collaborate and use various tools to create and edit content, including Microsoft Office files and cloud content.
Sharing files with Dropbox is very easy. With just a link, you can send anything from audio and video to archived folders and large database files. Any changes made to a shared file are instantly updated and synced for all recipients.
Pros
- Easy to use
- Secure transfer of large files
- Additional selective sync options
- Organize your projects using timelines, tasks, and tables.
Cons
- Expensive paid accounts.
Dropbox also has several productivity tools. Dropbox Paper, for example, lets you assign tasks, add due dates, and mention people — right from the document itself.
Overall, it’s a great tool for centralizing your work and easily finding all your files. It’s trusted by more than 600 million users and 500 000 teams. In fact, Dropbox is considered one of the most valuable startups in the world, with a valuation of over 10 billion dollars.
Atlassian
Service: Project planning and software development tools
Atlassian develops products for project managers and software development teams. It offers more than 4000 apps, including various collaboration tools and IT help desk solutions that help teams work together more efficiently and effectively.
Today, Atlassian services are used to develop software for a variety of industries, from pizza delivery and spaceflight to medicine and disaster response.
Pros
- More than 4000 apps to choose from
- All tools are easy to customize
- Lets teams organize projects in a fun, flexible, and visual way.
- Excellent customer support
Cons
- Integration with even more third-party tools would be nice.
Its popular products include Jira Software (project and issue tracking), Jira Align (agile enterprise planning), Opsgenie (on-call and alert management), Trello (visual collaboration on any project), and BitBucket (git code management).
The company operates in four segments: subscription, maintenance, perpetual license, and training/strategic consulting. With more than 180 000 customers, it generates annual revenue of over 1,6 billion dollars.
Intuit
Service: personal, business, and tax finances
Intuit uses artificial intelligence and cloud technologies to create a global financial platform for financial institutions, consumers, and accounting professionals.
The company focuses on developing a secure platform that solves users’ important problems and connects them with financial experts. It identifies patterns in users’ data and provides new insights that save more time and money.
Pros
- Excellent user interface and navigation
- Detailed contact records and transaction forms
- Expense tracking and receipt matching with AI
- New hybrid sales tax option
Cons
- Mobile apps are not all-encompassing
Intuit offers three main products:
- Mint: a powerful app for tracking net worth, expenses, and budget.
- QuickBooks: helps you manage everything (from cash flow and tax preparation to inventory and time tracking) in one place.
- TurboTax: a tax preparation software package in the US.
They all offer excellent depth, flexibility, and extensibility, and are ideal for individuals and small businesses.
Zendesk
Service: Customer Service Software
Zendesk provides a comprehensive online customer service solution that helps companies with sales, support, and customer engagement. It offers several customizable tools to optimize customer service, such as messaging and live chat, a ticketing system, an answer bot, and help desk software.
Pros
- Makes customer service better
- Maintains logs of customer interactions
- AI-based automatic replies
- Detailed reporting
- Works well on mobile
Cons
- Lacks enterprise features such as change and asset management.
With Zendesk’s advanced analytics system, business owners can identify trends, visualize the impact of operational changes, and understand exactly where customers encountered problems. Overall, the platform makes it easy to measure the most important business metrics.
According to its official website, Zendesk increases customer satisfaction by 25% and agent productivity by 30% at any scale. More than 160 000 small and medium-sized businesses in 160 countries around the world trust it.
